Refund policy

Effective Date: Long term

1. Returns and Refunds

At Outstar, we strive to provide our customers with the highest quality metal storage furniture and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • The product may be opened for inspection; if there are any issues or defects upon inspection, you are eligible to request a refund.

  • The product must be in a resalable condition, free from any signs of assembly, wear, or use.

  • You must initiate the return process within 30 days of receiving the product.

3. Non-Returnable Items

Certain items are not eligible for returns or refunds. These include, but are not limited to:

  • Products that have been assembled or used.

  • Customized or special-order products.

  • Products that have been damaged after delivery due to customer mishandling or negligence.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at email support@outstarstorage.com to request a return address.

  • Package the item securely, including all original packaging and documentation.

5. Refund Process

Upon receiving and inspecting the returned item, we will process your refund as follows:

  • If the item meets the eligibility criteria, we will issue a refund to the original payment method used for the purchase.

  • Refunds may take 3 business days to process.

  • Shipping and handling fees are non-refundable.

  • If the return does not meet the eligibility criteria, we will notify you and return the item to you at your expense.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer service team at email support@outstarstorage.com.

8. Changes to the Refund Policy

Outstar reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date.